Privacy Policy

We collect information that you provide directly to us, including:

• Contact Information: Name, phone number, email address, and mailing address when you book an appointment or request a quote.

• Vehicle Information: Vehicle make, model, year, and condition details to provide accurate service quotes.

• Booking Details: Preferred dates, times, and service selections.

• Communications: Any messages, feedback, or inquiries you send us.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, and device information.

We use the information we collect to:

• Schedule and confirm your detailing appointments

• Send booking confirmations, reminders, and updates

• Respond to your questions and provide customer support

• Process quote requests and provide accurate pricing

• Improve our services and website experience

• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., email delivery services, calendar systems).

• Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety.

All third-party providers are bound by confidentiality obligations and are prohibited from using your information for any purpose other than providing services to us.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data storage with industry-standard encryption

• Regular security assessments and updates

• Limited access to personal information by authorized personnel only

• Secure communication channels for sensitive data

While we strive to protect your data, no method of transmission over the internet is 100% secure.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences.

We may use analytics tools (such as Google Analytics) to help us understand how visitors interact with our website. These tools collect data anonymously and do not identify individual users.

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Booking and service records are typically retained for business and tax compliance purposes.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.